dralyphoria financial reporting platform refund terms and procedures
Effective Date: January 1, 2025
At dralyphoria, we understand that circumstances change and want to provide clear guidelines about our refund policy. This policy applies to all subscription services, premium features, and additional services purchased through our financial reporting platform.
We aim to process all eligible refund requests fairly and efficiently while maintaining the integrity of our service offerings. Please review the following sections carefully to understand your rights and our procedures.
Submit refund request within eligible timeframe
Request reviewed within 3-5 business days
Approval notification sent via email
Refund processed within 7-10 business days
Refunds are available under specific circumstances and timeframes. We evaluate each request based on the following criteria:
Premium subscription refunds must be requested within 30 days of initial purchase or renewal
Service disruptions or technical problems that prevent normal platform usage
Duplicate charges, incorrect pricing, or unauthorized payment processing
Significant changes to service terms that materially affect your subscription
To request a refund, please follow these steps:
We may request additional information or documentation to verify your refund request. This helps us maintain fair policies for all users while preventing fraudulent claims.
Please note that certain services and situations are not eligible for refunds. Annual subscriptions that have been active for more than 60 days, customized reporting services that have been delivered, and third-party integration fees are generally non-refundable. Additionally, refunds cannot be processed for accounts that have violated our terms of service or have been suspended for misuse.
Approved refunds will be returned using the same payment method used for the original transaction. Processing times may vary depending on your financial institution:
If your original payment method is no longer valid or available, please contact our support team to arrange alternative refund methods. Additional verification may be required for security purposes.
In certain circumstances, we may offer partial refunds based on usage and timing. For example, if you downgrade from an annual to monthly subscription mid-cycle, we'll calculate a prorated refund based on the unused portion of your annual plan.
Partial refunds are also considered for users who experience extended service disruptions or when specific premium features become unavailable due to technical limitations or third-party service changes.
If your refund request is denied and you believe this decision was made in error, you may appeal the decision by providing additional documentation or clarification. We review all appeals thoroughly and aim to respond within 7 business days.
For unresolved disputes, customers may also contact their financial institution to discuss chargeback options, though we encourage direct communication with our support team first to reach a mutually satisfactory resolution.
Our customer support team is here to help with any refund-related questions or concerns.
